Goode Energy Holistic Wellness
Privacy Policy
Last updated: March 2026
1. Who We Are
Goode Energy Holistic Wellness is a sole trader holistic therapy practice based in Winnington, Northwich, Cheshire, operated by Jannene Goode ("we", "us", "our"). We offer Reiki energy healing, crystal therapy, AromaTouch massage, and related holistic wellness services, as well as Reiki training courses.
You can contact us at:
• Email: hello@goodeenergy.co.uk
• Website: www.goodeenergy.co.uk
• Address: Winnington, Northwich, Cheshire
2. What This Policy Covers
This Privacy Policy explains how we collect, use, store, and protect your personal data when you:
• Visit our website at www.goodeenergy.co.uk
• Book a treatment or course with us
• Contact us by email, telephone, or via our website
• Subscribe to our mailing list
• Interact with us on social media
We are committed to handling your personal information with care and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
3. What Personal Data We Collect
3.1 Information You Provide to Us
When you make an enquiry, book a treatment, or sign up for a course, we may collect:
• Your name and contact details (email address, telephone number)
• Health and wellbeing information relevant to your treatment (including any conditions, medications, or sensitivities)
• Payment information (processed securely via our payment provider — we do not store card details)
• Any preferences, concerns, or goals you share with us before or during a session
• Feedback or testimonials you choose to share
3.2 Information Collected Automatically
When you visit our website, we may automatically collect:
• Technical data such as your IP address, browser type, and device information
• Usage data such as pages visited, time spent on the site, and links clicked
• Cookie data (see Section 8 for more detail)
3.3 Information from Third Parties
If you contact us via social media platforms (such as Instagram or Facebook), we may receive information in accordance with those platforms' privacy settings.
4. How We Use Your Personal Data
We use your personal data for the following purposes:
• To provide the treatments and courses you have booked
• To manage your bookings, appointments, and payments
• To maintain treatment records relevant to your health and safety
• To communicate with you about your appointments or enquiries
• To send you relevant information about our services (where you have consented)
• To improve our website and the services we offer
• To comply with our legal and regulatory obligations
5. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
• Contract: To fulfil a booking or provide a service you have requested
• Legitimate Interests: To manage our business, respond to enquiries, and improve our services
• Consent: For marketing communications and newsletters (you may withdraw consent at any time)
• Legal Obligation: Where we are required to retain records by law
Where we collect health-related information (which is classified as special category data under UK GDPR), we do so on the basis of your explicit consent and/or for the provision of health or wellbeing services. You have the right to withdraw this consent at any time.
6. Who We Share Your Data With
We do not sell, rent, or trade your personal data. We may share your information only in limited circumstances:
• Service providers who assist us in running our business (e.g. booking platforms, payment processors, email marketing tools) — these providers are required to handle your data securely and in accordance with our instructions
• Professional advisors such as accountants or legal advisors, where necessary
• Regulatory or law enforcement bodies where we are legally required to do so
All third parties we work with are required to respect the security of your personal data and to treat it in accordance with the law.
7. How Long We Keep Your Data
We retain your personal data only for as long as is necessary for the purposes set out in this policy. In general:
• Client treatment records: retained for a minimum of 7 years following your last appointment, in line with professional practice guidelines
• Booking and payment records: retained for 6 years following the transaction, in line with HMRC requirements
• Marketing contact preferences: retained until you withdraw consent or request erasure
• Website analytics data: typically retained for up to 26 months
Where data is no longer required, it will be securely deleted or anonymised.
8. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files placed on your device. We use:
• Essential cookies: necessary for the website to function correctly
• Analytics cookies: to help us understand how visitors use our site (e.g. Google Analytics or Squarespace analytics)
• Preference cookies: to remember your settings and choices
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
9. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to ask us to correct inaccurate or incomplete data
• Right to erasure: to request that we delete your data, subject to certain conditions
• Right to restriction: to ask us to limit how we use your data
• Right to data portability: to receive your data in a structured, machine-readable format
• Right to object: to object to our processing of your data based on legitimate interests
• Right to withdraw consent: where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, please contact us at hello@goodeenergy.co.uk. We will respond within one month of receiving your request. There is no charge for making a request unless it is manifestly unfounded or excessive.
10. Data Security
We take the security of your personal data seriously and have appropriate technical and organisational measures in place to protect it from unauthorised access, loss, or disclosure. These include:
• Secure, password-protected systems for storing client records
• Use of reputable third-party platforms with their own robust security measures
• Limiting access to personal data to ourselves and any trusted service providers who require it
While we take all reasonable steps to protect your information, please be aware that no data transmission over the internet is entirely secure. If you have concerns about how your data is held, please contact us.
11. Third-Party Websites and Links
Our website may contain links to external websites, including social media platforms and our dōTERRA wellness advocate pages. This Privacy Policy applies only to www.goodeenergy.co.uk. We are not responsible for the privacy practices of any third-party websites and encourage you to review their privacy policies before providing any personal information.
12. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal data from children under the age of 16 without the consent of a parent or guardian. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website at www.goodeenergy.co.uk. We will notify you of any significant changes where we are able to do so.
14. Complaints
If you are unhappy with how we have handled your personal data, please contact us in the first instance at hello@goodeenergy.co.uk and we will do our best to resolve your concern.
You also have the right to lodge a complaint with the UK's data protection regulator:
Information Commissioner's Office (ICO)
• Website: www.ico.org.uk
• Helpline: 0303 123 1113
Questions about this policy?
Get in touch at hello@goodeenergy.co.uk
Goode Energy Holistic Wellness | Winnington, Northwich, Cheshire